Order Number: 16694

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Joined: Jul 7, 2013 6:08 am

Order Number: 16694

Post by Keri1157 » Jul 7, 2013 6:11 am

I ordered a custom scroll on May 26,
selecting rush delivery, it was to be a wedding present but the wedding has now come and gone i would really like to give my sister her gift sometime soon!!

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Location: San Diego / Beijing

Re: Order Number: 16694

Post by Gary » Jul 12, 2013 9:36 am

I checked on your order. Actually, rush service was not on the order (nor was the $10 rush fee charged). Not sure what happened there.

We did have a huge U.S. Customs delay on a package with 35 customers' orders (including yours). It was held for two weeks with no explanation. Your "Karma/Fate/Destiny - that Brings Lovers Together" should have arrived at your address this past Thursday.

Normally standard service is 4-5 weeks. This time, it's about 10 days beyond that time frame.

Sorry for the delay and trouble.