Order ID 16087

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Paul Lewis
Posts: 1
Joined: Dec 12, 2012 11:52 am

Order ID 16087

Post by Paul Lewis » Dec 12, 2012 11:59 am

Hi,

My father recently made an order for 3 wall scrolls. However, he died suddenly on Monday and my mother will be moving to a new house and will not have room for the scrolls. Please would it be possible to cancel the order? If not she will unfortunately have to return the scrolls and get a refund. My father's name is Quintin Lewis (at Drummond, Pentrosfa, Llandrindod Wells) and the email adress he gave you was margaret.lewis453@btinternet.com.

I am very sorry to have to cancel this order as Dad was very much looking forward to getting (more) scrolls.

Many thanks,

Paul Lewis

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Gary
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Posts: 6091
Joined: Oct 30, 2007 11:30 pm
Location: San Diego / Beijing
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Re: Order ID 16087

Post by Gary » Dec 13, 2012 4:35 pm

Sorry for your troubles and loss.

This can get a little tricky. I can't retrieve the package or re-route it from within the Royal Mail system. It was shipped on December 3rd, so it should arrive between December 17th and 30th (best guess is right between these two dates).

If you can manage to return the items, I'll issue a refund for the three wall scrolls.

Yours,
-Gary.

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