Order ID:15793

Late? Damaged? Other problem? Be sure to include your order number or full name.
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amm50474
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Joined: Sep 28, 2012 8:05 am

Order ID:15793

Post by amm50474 » Sep 28, 2012 8:06 am

Just curious about the status of my order!

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Gary
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Location: San Diego / Beijing
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Re: Order ID:15793

Post by Gary » Sep 28, 2012 3:46 pm

Well, we build it on the 11th, shipped it from China via Express Mail on the 17th, and it's been in U.S. Customs for a while now.

U.S. Customs is killing me this month with their delays. But then, it's been bad since several years back with Homeland Security took over U.S. Customs.

Hopefully it will be cleared and delivered soon. At that time, I'll forward it to you the same day via Priority Mail. You'll get an email with a postal delivery confirmation number when that happens.

Because you paid $10 extra for rush service, and this is late (as of yesterday), I owe you your choice of a $30 gift certificate or a $20 direct refund. Let me know what is best for you.

Yours,
-Gary.

amm50474
Posts: 2
Joined: Sep 28, 2012 8:05 am

Re: Order ID:15793

Post by amm50474 » Sep 28, 2012 4:45 pm

I would prefer the $20 direct refund.

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Gary
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Joined: Oct 30, 2007 11:30 pm
Location: San Diego / Beijing
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Re: Order ID:15793

Post by Gary » Sep 30, 2012 1:07 pm

I've issued the $20 refund. You should see that on your account shortly.

Sorry for the delay.

I've fairly certain that you'll have your artwork before the end of this week.

-Gary.

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