Order ID: 15642

Late? Damaged? Other problem? Be sure to include your order number or full name.
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benabbio
Posts: 1
Joined: Sep 4, 2012 12:35 pm

Order ID: 15642

Post by benabbio » Sep 4, 2012 12:37 pm

Please update me on the status of Order ID: 15642.

This was ordered in July and was a rush delivery. We are now in September.

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Gary
The Boss
Posts: 6091
Joined: Oct 30, 2007 11:30 pm
Location: San Diego / Beijing
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Re: Order ID: 15642

Post by Gary » Sep 4, 2012 1:34 pm

Hello Steve,

Your order just arrived in the USA with about 35 other customers' calligraphy artwork today. We're just waiting for it to clear U.S. Customs (could take 5 minutes or 5 days, impossible to say). I will be inspecting, repackaging and forwarding it to you via Priority Mail as soon as it's released and delivered to my studio in San Diego.

Thanks to some major flooding in Beijing near our workshop:
http://www.bbc.co.uk/news/world-asia-china-19002080
We were late getting rush orders like yours out. So I owe you your choice of a $30 gift certificate or a $20 direct refund per my rush service guarantee. Let me know what is best for you (you can decide after you receive your wall scroll if you want).

Sorry for the delay.

-Gary.

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